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Common problems with the Samsung PS50C490
Unsolved problem list for the Samsung PS50C490
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There are no unsolved problems listed on our records for this TV. To submit a problem or give a solution for an unsolved problem, please see the section below.




Solutions for the Samsung PS50C490
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Problem: The TV won't turn on.

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Solution 1: First solution: check the power. Yes, I know it's obvious, but if the fuse has gone in the plug, if the cable is loose or if you've overlooked a second power switch, this might be your problem. If you have any indication of power at all (e.g. power light), you can discount this.
Alternative Solution: Is the plug in/on also have you checked the cables are in correctly (it's worth checking them over)
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Problem: The picture is very poor on freeview. I get interference, blocks appearing, clicking sounds and a generally unwatchable picture.

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Solution 1: This sounds like a poor signal. Go into the menu and see if you can check the signal strength. To solve this, you will need to either (1) Retune your TV to a more local transmitter, (2) Improve / reposition your TV aerial, or (3) Check the cable that connects your TV to the aerial - replacing this will be easier and cheaper that replacing the antenna.
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Problem: How do I connect my computer to my TV? I can't seem to get any sound.

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Solution 1: You might need to send a separate audio cable to your TV, even if you're connecting via HDMI.
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Problem: I get a green or blue screen, but I can hear the sound coming from the TV channel.

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Solution 1: Golden rule 1: Change channel and see if you can change back and make it work.
Golden rule 2: Turn it off and on again.
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Problem: Picture has speckles or sparkles while watching.

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Solution 1: This is likely to be a cable problem. Try with a different cable if you have one handy. Cheaper cables are more likely to do this, particularly if they are quite long (over 5 metres)
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Problem: Picture comes on, then goes off, sometimes flickers.

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Solution 1: Probably a loose cable connection. Try fiddling around with the cable while it's on and see if it helps.
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